Reference

How 1winn Handles Your Personal Information

We collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your sessions secure.

Account data kept secureDANA, OVO, GoPay transaction recordsYour right to access or delete dataNo data sold to third partiesContact us to update your details
Explore the Lobby Read FAQ
1winn How 1winn Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or remove data we hold about you, our support team handles privacy requests directly. You can reach us through live chat, email, or the in-app help form. We aim to respond to all data-related requests as quickly as our verification process allows — identity confirmation is required before we make any changes to your account record.

Live Chat Start a live chat session from your account dashboard to raise a privacy request. Our team will ask you to confirm your identity before processing any changes.
Email Support Send your data access or deletion request by email. Include your registered mobile number and the wallet type — DANA, OVO, or GoPay — linked to your account.
In-App Help Form Open the help section inside the app, choose Account and Privacy, and submit your request directly. This path routes to our data handling team without delay.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account data is protected with encryption in transit and at rest. We apply session-level security so that each login — whether from a mobile browser in Jakarta or the app on your phone — is tied to a verified device token. Cookies on our platform serve functional purposes: keeping you logged in, storing your preferred deposit method, and maintaining your session across the lobby. We do not use advertising cookies or pass browsing data to ad networks.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable local law. You can request a summary of what we hold.

Cookie Control

Functional cookies keep your session active and remember your DANA or OVO deposit preference. You can clear these through your browser settings without losing your account.

Account Security

Each login triggers an OTP sent to your registered mobile number. We flag logins from unrecognised devices and may ask you to re-verify before a withdrawal is processed.

Data Change Requests

To update your registered email, mobile number, or linked wallet, contact support through live chat or the in-app form. Identity verification is required for every change.

Your Privacy Questions Answered

Here are the questions we get most often about how we handle account data, cookies, and your rights as someone who uses our platform with DANA, OVO, or GoPay. If your question is not covered below, reach our support team directly through live chat or the in-app help form.

We collect your name, email, mobile number, and the wallet ID linked to your DANA, OVO, or GoPay account. We also log device and session data to secure your account.

We do not sell or share your data with third parties for marketing purposes. Data may be shared only where required by applicable law or to process your payment transactions.

Submit a request through live chat or the in-app help form. We will verify your identity first, then provide a summary of the data we hold linked to your account.

Yes. Send a deletion request through our support channels. Some records may be retained for the period required by local law, but marketing data and session logs are removed promptly.

Cookies keep your session active, remember your preferred deposit method — such as GoPay or OVO — and maintain lobby state. We do not use advertising or tracking cookies.

We store transaction reference IDs for reconciliation only. We never store your full wallet PIN or payment credentials. Data in transit and at rest is encrypted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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