Reference

Read These Terms Before You Start

These terms set out what you agree to when you open an account on 1winn and use any part of the platform — from wallet deposits via DANA or OVO to placing bets in the sportsbook.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local lawUpdated when rules change
1winn Read These Terms Before You Start
GET HELP

Reach Us on These Terms

Questions about what these terms mean for your account? Our support team handles terms-related queries — account access issues, transaction disputes, and requests to update or close your account. Reach us through the channels below and we'll walk you through the relevant clause.

Live Chat The fastest way to get a terms or account question answered. Open the chat widget from any page on 1winn and we'll pick it up.
Email Support For formal terms queries, account closure requests, or written records of a dispute, email us and expect a response within one business day.
Help Center Our help center covers the most common terms questions — wallet limits, account verification steps, and how to request data access.
YOUR ACCOUNT RIGHTS

How We Handle Your Account Data

Your account data stays with 1winn. We don't sell it, and we only use it to run your account and process your transactions through DANA, OVO, or GoPay. Here's what you can expect from us — and what you can ask for at any time.

Data you can access

You can request a summary of what personal data we hold on your account at any time by contacting support via live chat or email.

Cookies and tracking

We use session cookies to keep you logged in and analytics to see which parts of the lobby get used most. You can limit non-essential cookies in your browser settings.

How long we keep it

Account data is kept for as long as your account is active and for a period after closure as required by applicable rules in your region.

Requesting changes

To correct account details or request deletion, contact support in writing. We'll confirm the action taken within the timeframe your region's rules require.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — account access, wallet transactions, data rights, and what to do when something isn't clear.

They apply from the moment you create an account on 1winn. Using any feature — including DANA or OVO deposits — means you've agreed to them.

We update the terms on this page when rules change. Continuing to use your account after an update counts as acceptance. We don't send individual notices for every revision.

Depending on the breach, we may suspend access temporarily or close your account. Funds held at the time are subject to review before any withdrawal is processed.

Contact support via live chat or email and request account closure in writing. We'll confirm the process, including any pending balance or open bet status.

Yes. Submit a data access request through email support. We'll provide a summary of what we hold and how it's been used, within the timeframe applicable rules require.

Contact support with your transaction reference. We review wallet disputes on a case-by-case basis — completed and PIN-confirmed transfers are final, but errors get investigated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.